If something has gone wrong, you have a question you cannot answer yourself, or you simply need a hand with your account, we want to hear from you. This page explains how to reach us, what to include when you do, and what we will never ask of you.

Getting Your Query Resolved in One Go

The quickest way to reach a resolution is to give us everything we need upfront. When you get in touch, include your registered username or the email address on your account, a clear description of the issue, and — where relevant — the date and time it occurred. If your query relates to a transaction, the payment method involved and the approximate amount will help us locate the record without going back and forth. The more context you give us, the less likely we are to need a follow-up before we can act.

Our support team is authorised to handle the full range of account matters: verification queries, deposit and withdrawal questions, bonus eligibility, technical issues with games, and account settings. You do not need to escalate routine matters yourself — if something needs to go to a specialist internally, we will route it for you and keep you informed.

Formal Complaints and Responsible Gambling Requests

If you feel your concern has not been handled fairly, you have the right to raise a formal complaint rather than a standard query. Please make clear in your message that you are submitting a complaint, and we will treat it accordingly — logging it separately, reviewing it with the appropriate level of care, and responding with a written outcome. Should you remain dissatisfied after our internal process is complete, you may refer the matter to the relevant external authority. We will not obstruct that process or discourage you from using it.

Requests relating to deposit limits, cooling-off periods, and self-exclusion are treated with particular urgency. If you contact us asking to restrict or close your account for responsible gambling reasons, we will act on that request as a priority. Please do not feel that raising this kind of request is an inconvenience — it is exactly the sort of thing we are here to deal with, and we will not attempt to talk you out of it or delay unnecessarily.

One thing we will never do is ask you to share your password, your full card number, or any other sensitive security credential over email or chat. If you ever receive a message claiming to be from Slim King that asks for this kind of information, do not respond to it and contact us through the channels listed on this page so we can investigate. We will only ever ask for the minimum information needed to verify your identity and resolve your issue.

Players based in the United Kingdom are fully supported when contacting our team. Whatever your query, reach out using the contact details available on this page and we will take it from there.